FAQ.

We have put together some of the most frequently asked questions on our platform.

Q: Is Tinnitus Treatment suitable for me?

It is suitable for all sufferers of tinnitus, regardless of the cause.

Q: Will listening to the treatment use a lot of data/bandwidth?

No. Whether you are using the App or accessing treatment using the website on your mobile, portable, or desktop device there will be minimal overall data usage. Once your treatment starts, the narrow band noise is generated for you and played on your device, there is no ongoing data stream (large downloads) required.

Q: When do I use it?

It can be used whenever it is convenient and certainly should not interfere with your daily activities. You do not specifically have to concentrate on your customised narrow band treatment, so performing other tasks whilst listening is encouraged. You can also listen to this treatment as you go to sleep, it will automatically stop when you have listened to the full session. This should only be considered if it is not going to impact on ability to sleep.

Q: Do I need to see a doctor for my tinnitus first?

Everyone with tinnitus should ideally see a doctor to exclude any reversible or serious underlying conditions. The doctor can be either your local GP or an ENT specialist.

Q: How soon after developing tinnitus should I start Tinnitus Treatment?

You can start as soon as you have symptoms. Early therapy for tinnitus has been shown to prevent its chronicification.

Q: If I can only hear my tinnitus in one ear should I listen in both ears or just the affected ear?

If the tinnitus is truly perceived in the one ear then identifying this when going through the calibration process that develops your specific treatment will lead to the narrow band noise only being played in the affected ear. This will still lead to effective treatment.

Q: How do I cancel my subscription?

Your subscription will auto-renew and can be cancelled in the section titled Subscriptions Details within My Account settings. You retain the right to cancel your Subscription with 14 days notice.

Q: How often do I need to use it?

The more you use it the quicker your brain will learn to ignore your tinnitus. Initially it should be used daily for 2 hours a day. This can be done in one go or in multiple 15 minute blocks. As your tinnitus becomes less bothersome you may reduce the amount of time Tinnitus Treatment is used daily.

Q: How will I know it is working?

Before starting treatment you will need to answer five simple questions (FiveQ) about how your tinnitus affects your quality of life. This will give you an overall score out of 100. The higher the score the worst your tinnitus affects you. You will need to complete the FiveQ weekly. We will monitor how often you listen to your customised narrow band acoustic signal and monitor your FiveQ responses. From there we will analysis your FiveQ responses and the amount you listen and provide advice if you need to make any changes to your listening. We will provide this advice after the first month and then weekly. Time used and FiveQ response will also be available to you in graphical form for ease of self-monitoring.

Q: How long will it take to work?

The process of auditory neuromodulation is different in every person, but generally takes months. The more diligent you are with Tinnitus Treatment the better and quicker it will work. With the regular 5 Questions we get you to complete you will be able to track your progress.

Q: Why do I need to complete the FiveQs?

These questions have been designed to determine the impact tinnitus is having on your quality of life. By completing these questions weekly we can monitor the impact the treatment is having and make recommendations on treatment duration. This may lead to you changing your listening time, depending on the affect it is having.

Q: If I wear a hearing aid, do I keep it in to set my frequency?

Yes, you should keep your hearing aid in. You may need to wear headphones (rather than earphones) to facilitate this.

Q: If I wear a hearing aid, do I keep it in when listening to the treatment?

Yes, you should keep your hearing aid in.

Q: How do I get the mobile App?

The app is available on both Apple App Store and Google Play, click on link below to download the app for your device.

Download on the App Store

Q: What do I need for this treatment?

This treatment has been designed to increase the affordability and accessibility of treatment. So you can use your tablet/iPad, mobile phone or listen from your computer. You can listen to the treatment whilst performing other activities, you don't have to concentrate on your customised narrow band acoustic treatment. It really should not interfere with your daily routine. Try listening whilst gardening or sitting on the bus!

Q: I know my frequency, why can't I just enter it?

If you know the frequency of your tinnitus this will provide a useful starting point. It may be slightly different from external audiological equipment as it may vary in the accuracy of its calibrations. Make sure you can hear your frequency before joining. Check your frequency here.

Q: Can my frequency sound different if I change device or earphones?

Yes, you just need to recalibrate prior to treatment on a new device or earphones.

Q: Do I need to listen to my saved frequency at the saved volume?

Yes, if you increase the volume you may drown out your tinnitus, reducing the impact of this treatment.

Q: Can I download and use the App on more than one device?

Yes, you can download the App and use it on as many devices as you need.

Q: Should I see an audiologist as well?

90% of people with tinnitus will have an underlying hearing loss. This is important to identify as treating it can play an important role in your management of this condition. If your hearing loss is conductive (a blockage of sound getting to the inner ear), then treating this, as well as helping you hear better, will sometimes alleviate your tinnitus. If your hearing loss is sensorineural (the inner ear not working properly), then using hearing aids can be a useful daytime masker of your tinnitus.

Q: My tinnitus is affecting my sleep, what should I do?

It is common for a person's sleep to be affected by tinnitus. It is absolutely critical that sleep deprivation is recognised early and reversed. Your ability to cope with any life stressor is significantly affected by a lack of sleep. Typically at night, environmental sound decreases and as a result that is when your tinnitus is perceived as louder. There are also no other distractions from your tinnitus. There is a tendency for some people to lie in bed worrying about the cause and long term outcome of their tinnitus. The best way to reduce the loudness of the tinnitus is to elevate the background noise in the bedroom. This can be achieved with a fan, or music played on a timer. Should this fail it is important to see your local doctor (General Practitioner) for advice. Sometimes short courses of sleeping tablets prescribed by your doctor are useful to break the cycle of reduced sleep.

Q: My tinnitus is making me anxious, what should I do?

It would be unusual for a person's tinnitus to not cause some degree of anxiety, which should be managed in tandem with the tinnitus. The local GP should be involved in this process and will have useful contacts with local psychologists as well as knowing when to use medications.